LN-10057 ยท Personal loan

Talia Chen

Dashboard
arrearsmedium

Talia Chen

Issue arrears email and offer callback slot

new arrearsemail sent

Principal balance

$19,850

Arrears amount

$520

Days past due

7

Due date

23 June 2026

Arrears workflow

A minimal CRM timeline from first miss to human decision.

  1. Day 1completed

    Payment reminder sent

    SMS

    Short message with payment link.

    Outcome: Delivered.
  2. 6
    Day 6active

    Arrears email issued

    Email

    Email explains overdue amount and callback options.

    Outcome: Opened once.

Borrower details

Email

talia.chen@example.com

Phone

+61 412 882 771

Assigned to

Jordan Lee

Last updated

30 June, 07:30 am